Configure tickets from the web
Set ticket categories and publish an open-ticket panel from the server dashboard.
For: Server adminsLast reviewed:
What you will accomplish
Set ticket categories and publish an open-ticket panel from the server dashboard.
Before you start
- Sign in with a Discord account that can manage the target server.
- Keep Discord and Banno open while you test.
Steps
- Open the server dashboard and choose Tickets.
- Select the category and staff roles.
- Save the configuration.
- Choose Publish panel and select the public channel.
- Open and close one test ticket before announcing the system.
What success looks like
The saved value or confirmation appears on screen and remains after one refresh.
If it does not work
- Confirm that you are signed in to the intended account and have the required permission.
- Repeat the steps once and read the complete on-screen error before closing it.
- Contact support with the page link, time, and exact error text. Never send an API key or payment card number.