Set up Discord support tickets
Create a ticket area, publish an open-ticket panel, and manage a ticket safely.
For: Server adminsLast reviewed:
What you will accomplish
Create a ticket area, publish an open-ticket panel, and manage a ticket safely.
Before you start
- Sign in with a Discord account that can manage the target server.
- Keep Discord and Banno open while you test.
Steps
- Run /ticket setup once to create the required role and category.
- Run /ticket panel and select the public channel.
- Open a test ticket from the panel button.
- Use claim, add, remove, rename, and close inside the ticket channel.
- Check the transcript after closing the test ticket.
What success looks like
The saved value or confirmation appears on screen and remains after one refresh.
If it does not work
- Confirm that you are signed in to the intended account and have the required permission.
- Repeat the steps once and read the complete on-screen error before closing it.
- Contact support with the page link, time, and exact error text. Never send an API key or payment card number.