Add credits with Stripe

What you will accomplish

Top up credits on the web with Stripe and confirm the balance and receipt.

Before you start

• Sign in to the correct Banno account.
• Keep this guide open beside the product.

Steps

1. Open Dashboard > Credits and choose Top up.
2. Enter an amount or choose a preset.
3. Apply a gift code before payment if you have one.
4. Pay with a method shown by Stripe, such as a card or PromptPay.
5. Wait for Success, then check the balance and receipt in Payment history.

What success looks like

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Apply a gift code before starting payment. Stripe shows the available payment methods.

100%

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Scroll to zoom, drag to move, or press Esc to close

1. 1Confirm the amount and credits.
2. 2Apply a gift code first, if you have one.
3. 3Choose a method offered by Stripe.
4. 4Pay only after reviewing the amount.

The saved value or confirmation appears on screen and remains after one refresh.

If it does not work

• Confirm that you are signed in to the intended account and have the required permission.
• Repeat the steps once and read the complete on-screen error before closing it.
• Contact support with the page link, time, and exact error text. Never send an API key or payment card number.

Related tasks

• Check and move Discord credits
• Use a gift code