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Banno help center Start using Banno Find your way around Banno Find and start a chat

Find and chat

Use web chat Manage chat history Use your own AI provider Create and use a persona Manage your public profile and follows Like, comment, and react safely

Create and manage

Create your first AI character Choose who can find your character Import, export, delete, and restore characters Understand character reach and Featured placement

Visual novels

Choose how to use visual novels Build a visual novel Plan visual-novel arcs Play a visual novel

Discord and servers

Add Banno to a Discord server Set up a Banno Discord server Configure welcome messages from the web Configure tickets from the web Configure Voice Create from the web Bind AI from the server dashboard Manage server credit pools Give Discord staff the right permissions Find a Discord bot command Connect an AI character to a Discord channel Manage your Discord persona Set up Discord support tickets Send a Discord welcome message Create temporary Discord voice rooms Moderate a Discord server Set up and send a secret message Send Twitch live alerts Check and move Discord credits

Credits and rewards

Add credits with Stripe Use a gift code Use Crystals and profile borders Submit a promotional Shout Fix a credit top-up problem

Account and safety

Edit your profile and link sign-in accounts Choose notification settings Join the Banno Android beta Control NSFW content safely Report unsafe content Permanently delete your Banno account

Troubleshooting

Get quick answers All help topics

Get quick answers

Find short answers to common questions about chat, credits, safety, Discord, and mobile access.

For: EveryoneLast reviewed: 2026-07-31

What you will accomplish

Find short answers to common questions about chat, credits, safety, Discord, and mobile access.

Before you start

Sign in to the correct Banno account.
Keep this guide open beside the product.

Steps

Search this page for the words shown in the error or screen label.
Open the linked task guide for complete steps.
If the answer describes an older screen, check the Last reviewed date and contact support.

What success looks like

The saved value or confirmation appears on screen and remains after one refresh.

If it does not work

Confirm that you are signed in to the intended account and have the required permission.
Repeat the steps once and read the complete on-screen error before closing it.
Contact support with the page link, time, and exact error text. Never send an API key or payment card number.

Related tasks

Permanently delete your Banno account

Permanently delete your Banno account

Close the account through an irreversible confirmation flow.

All help topics

An automatically generated directory of the current user guides.

On this page

What you will accomplish Before you start Steps What success looks like If it does not work Related tasks